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A Review of Zoom Utilization in Higher Education During the COVID-19 Pandemic

The COVID-19 pandemic stunned the world in 2020 resulting in governmental lockdowns bringing a halt to traditional face-to-face classes in the field of education (Czeisler et al., 2020). Institutions of higher education scrambled to find a means to remotely instruct students and the Zoom Video Communications conferencing tool was found to be a valuable piece of technology with which to do this. Following the transition to online classrooms, a wide array of research has been published regarding the experiences of teaching and learning during the COVID-19 pandemic through Zoom and similar conferencing software. A total of 32 peer-reviewed journal articles were identified as addressing the subject of higher education instruction during the COVID-19 pandemic using the Zoom conferencing tool. These articles were analyzed, and four main areas of investigation were identified: transitioning to the online classroom, comparison of online learning with teaching face-to-face, evaluation of online classroom experiences, and recommendations/best practice. A general theme surrounding the quality of online instruction was also recognized.